Substitute Guest Service Agent

About Us

EVEN Hotel Brooklyn is a lifestyle hotel designed with wellness in mind.

It is conveniently located in the Boerum Hill neighborhood of downtown Brooklyn.

You can be part of a passionate team that has fun, works hard, and love working together to create memorable experiences for our guests and associates.

When you join the HEI family, you are joining one of the largest hotel management companies in the US, you receive the benefit of the HEI Loves culture where we value you, our team members.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards.

Coordinate with other departments (i.e.

Security, Housekeeping) to ensure quality service is provided to all guests.

Essential Duties and Responsibilities


* Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.


* Run audit reports/journals from the front office system, Point of Service and the computer.


* Make corrections and adjustments and handle all computer problems that might occur throughout the shift.


* Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.


* Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Hotel experience preferred.


* Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.


* Ability to effectively deal with guest and associate concerns in a friendly and positive manner.


* Ability to access and accurately input information using a moderately complex computer system.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compe...