IT Contract Coordinator

General Purpose

The IT Contract Coordinator role oversees the lifecycle of contracts supporting our IT operations.

This role is critical in ensuring that IT agreements (software licenses, service agreements, hardware purchases, cloud services, etc.) are negotiated, documented, and managed in accordance with company policies, regulatory requirements, and strategic objectives.

This role works closely with internal stakeholders and legal teams to ensure contracts meet business needs and mitigate risk.

Essential Duties


* Review, negotiate, and manage IT-related contracts including software licenses, cloud services, maintenance agreements, and hardware purchases.


* Manage contract transfers and assumptions, ensuring seamless transitions and proper documentation when ownership or obligations change.


* Maintain a centralized repository of contracts and ensure timely renewals and compliance.


* Identify and mitigate risks associated with contractual terms and vendor engagements.


* Work with legal counsel to ensure contract language aligns with regulatory, compliance, and company policy requirements.


* Develop and maintain strong relationships with IT vendors and service providers.


* Collaborate with IT, procurement, legal, and finance teams to align vendor strategies with business goals.


* Track vendor issues and work to resolve disputes or performance concerns promptly.

Strategic and Operational Support:


* Analyze vendor spending and seek opportunities for cost reduction and value creation.


* Track and evaluate vendor SLAs


* Contribute to IT sourcing strategies and procurement best practices.


* Ensure adherence to IT governance frameworks and procurement policies.


* Provide regular reporting and updates to senior management on vendor and contract status.


* Provide administrative and operational support as needed, including assistance with vendor onboarding, tracking invoices, managing telecom service agreements, and coordinating account or service closures — ensuring accurate documentation and compliance with internal policies.

Supervisory Requirements

No supervisory requirements.

Qualification

Education and/or Experience


* Experience in IT vendor management, contract negotiation, or procurement.


* Familiarity with IT products, telecom services, and licensing models (e.g., SaaS, laaS, cloud platforms)


* Excellent negotiation, communication, and relationship management skills.


* Strong analytical and organizational skills with attention to detail.


* Experience with contract management tools or procurement systems (ServiceNow a plus)


* Familiarity with legal terminology and contract structures.

Physical Demands


* Primarily sedentary role requiring extended periods of sitting at a desk and working on a computer


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