Wholesale KYC Operations Client Office Business Support Associate

Join our dynamic Business Strategy and Support team and become a driving force behind strategic transformation and operational excellence.

Collaborate with top leaders and key stakeholders to shape impactful initiatives, deliver powerful executive insights, and champion a culture of innovation.

Elevate your career while making a measurable difference across the organization!

As a Wholesale KYC Operations Business Support Associate within the Business Strategy and Support team, you will promote operational excellence and support strategic transformation by collaborating with client-facing teams and key stakeholders to ensure regulatory compliance, data integrity, and an exceptional client experience.

You will play a key role in processing BODR (Beneficial Owners' Discrepancy Reporting), Client Experience Metrics, USAPA (USA Patriot Act), and KYC activities on JPMC, serving as a vital support and metrics contributor within a collaborative team environment.

Job Responsibilities:


* Ensure strict adherence to processes related to BODR, USAPA, Client Experience, and KYC within JPMC.


* Support client-facing teams by maintaining regulatory compliance for all client KYC activities.


* Deliver high-quality, timely completion of client-level due diligence requirements.


* Review, verify, and safeguard all client data throughout processing to maintain accuracy and integrity.


* Collaborate with stakeholders and working groups to enhance BODR, USAPA, Client Experience surveys, and KYC processes, incorporating internal feedback for continuous improvement.


* Provide assistance with data-driven tasks that support JPMC's global network operations as needed.


* Develop and share best practices with global counterparts to promote consistency and alignment across regions.

Required qualifications, capabilities and skills:


* Exceptional verbal and written communication abilities.


* Strong presentation skills, with the confidence to engage senior stakeholders.


* Solid understanding of KYC processes and requirements.


* Proficiency in Microsoft Word, Excel, PowerPoint Pitch Pro, and Alteryx.


* Excellent interpersonal skills, with the ability to influence others and drive positive outcomes.


* Outstanding organizational skills, both individually and within teams, to consistently meet deadlines in a dynamic, fast-paced environment.


* Meticulous attention to detail, with strong troubleshooting and problem-solving capabilities.


* Ability to leverage data to deliver management information solutions and support objective decision-making.

Preferred qualifications, capabilities and skills:


* BA/BS degree


* Independent, self-motivated with an ability to adapt and be flexible in a team environment


* Knowledge of BSA/AML, and other AML regulatory policies, with a strong understanding of AML typologies, geography, products, customer type and expected type of activity in order to effectively i...