Camp Sales Advisor

Position Summary:

The Camp Sales Advisor will be responsible for the full sales lifecycle of our Camp Sales Department and camp offerings.

The role focuses on conversion of high-volume youth camp inquiries into enrollments by providing expert consults, recommending the right program mix, responding timely to questions and utilizing technical selling skills.

You will own the lifecycle of the enrollment process for the Camp Program and serve as the point of contact for the customer for the duration of the process, while maintaining an accurate pipeline of prospective and enrolled business.

Position Responsibilities:


* Lead intake and qualification:  Rapidly respond to inbound leads from web forms, paid media, referrals, events, chat, and phone; meet SLA within minutes/hours


* Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience


* Educate customers about camp programming, features, and benefits of IMG Academy camp programs; through demonstrated product knowledge in all areas of the camp program


* Consultative selling and closing:  Conduct structured discovery calls with parents and athletes; address timing, sport level fit, duration and training objectives to determine best recommended programing


* Guide families through the enrollment process through education of our full suite of product offerings and addons while setting clear next steps and confirm expectations


* Host prospective customers while on campus to learn about our Camp programs; lead tours and convert on-site


* Pipeline management and CRM excellence:  Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups, and record pertinent notes for each customer; maintain an inspection-ready pipeline


* Manage a prioritized inbound queue with disciplined follow-up cadences through phone and email


* Collaboration and market development:  Work closely with the Camp Sales Manager to create effective strategies for increasing camp enrollment, through retention strategies and new enrollment conversion


* Identify new opportunities for business development designed to increase camp program enrollment (families, teams, clubs); prospect potential camp customers through daily phone calls, email, or other outreach strategies (typically 50 phone calls per day) for leads and re-engagement


* Maintain close relationships with related departments on campus to ensure proper client transition from sales to customer support


* Team support and campus presence:  Provide support and cover for other advisors including tours with prospective families, teams, groups, and at times language translations


* Attend regular team meetings and support peers as needed; mentor other team members on inbound excellence


* Maintain a thorough knowledge of IMG Academy campus, schedules, housing, dining, facilities, and sport-specific program detai...