Customer Development Specialist (MarketStance)

The Customer Development Specialist drives the successful adoption and expanded utilization of MarketStance products.

The Customer Development Specialist will lead customers from the point of onboarding to build an active - and most importantly, proactive - relationship with the MarketStance customer community.

You will help customers expand, enrich, and diversify the use cases and community of MarketStance users, helping them recognize the value of one of the most exciting data resources available in the commercial P&C market.

About You and How You Can Excel in this Role

Customer Engagement & Onboarding


* Lead onboarding sessions for new MarketStance customers, guiding them through platform setup, functionality, and best practices.


* Coordinate and conduct remote and on-site utilization discovery sessions to assess customer needs, workflows, and opportunities for deeper product adoption.

Customer Understanding & Insight


* Deepen knowledge of each customer's commercial insurance business, processes, and strategic objectives and track customer use and use cases.


* Identify opportunities to expand or refine the use of MarketStance products and develop and diversify the user community.


* Coordinate subscription renewal discussions with product leadership and account executive.

Training & Enablement


* Develop and deliver training sessions tailored to varying user levels from foundational use to advanced BI techniques.


* Create customer-ready materials, tutorials, and toolkits, with a particular emphasis on advanced Tableau usage and analytics storytelling.

Customer Support & Advocacy


* Serve as the primary point of contact for all customer inquiries related to MarketStance products, coordinating timely and accurate responses with internal teams.


* Proactively identify specific customer challenges, ensuring feedback is shared with product and development teams.

Content Development & User Community Engagement


* Produce high-quality materials including FAQs, monthly release notes, presentations for customer forums, and training guides.


* Attending user and industry conferences.

About the Day to Day Responsibilities of the Role

Core Skills & Competencies


* Advanced proficiency in Tableau or another BI tool (Power BI, Qlik), including dashboard creation and user enablement.


* Strong understanding of commercial lines P&C concepts and how customers use analytics or data products in their workflows.


* Ability to lead customer onboarding, product training, and ongoing support in a commercial insurance or analytics environment.


* Proven ability to translate customer needs into actionable product use cases and insights.


* Experience designing and delivering effective training (remote and on-site) tailored to different skill levels.


* Clear, confident communicator able to explain complex concepts and build strong customer relationships.


* Experience creating cust...