Reservation Supervisor

About Us

Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture.

Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking.

At the heart of our success is our Loves Culture, where we celebrate and recognize the mafic our team members bring to our work environment.

We believe in fostering a supportive and inclusive atmosphere where every associate fees valued and appreciated.

As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount food and beverages.

Ready to be a part of something special? Come join our team and experience the best of what San Antonio has to offer!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Manage the reservation system and reservationists.

Provide the hotel's revenue management team with relevant reports to make timely strategic decisions and implement the changes as needed.

Manage reservations, rates and restrictions and implement yield strategies to maximize RevPAR.

Essential Duties and Responsibilities


* Oversee the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.


* Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate.

This includes monitoring of group blocks, determining cut off dates and rate restrictions.


* Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.


* Calculate and prepare rooms reports to determine sources of business using various computer systems.


* Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.


* Communicate both verbally and in writing to provide clear direction to staff.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* High School Diploma or equivalent required.


* Hotel experience preferred.


* Ability to effectively deal with guest and associate concerns in a friendly and positive manne...