Front Desk Supervisor

About Us

The beautiful Doubletree by Hilton Austin will turn 40 years old this year, but with a new renovation, she is looking better than ever.

The charming property, with its Spanish Colonial design and contemporary decor, makes it a great place for guests and associates looking for an upscale work experience.

We pride ourselves and creating a fun, but professional work environment with a culture of recognition, support, and respect.

For many years we have maintained excellent associate feedback ratings and over 20% of our team members have 10 or more years with us.

Managed by HEI Hospitality, we offer an exceptional benefit package including a robust and flexible paid time off plan available to you after only 90 days.

We have a choice of 4 prominent healthcare plans with options to meet anyone's needs and are available to you the first of the month after you start.

We maintain an industry-leading 401K plan with a generous employer match of 4% on every 5% you contribute with no vesting period.

Contact us soon to join our hotel family!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out.


* Verify and imprint credit cards for authoriz...