Patient Relations Coordinator

Work Schedule:
This is a full time, 1.0 FTE position.

Shifts will be scheduled Monday-Friday between the hours of 8:00 AM - 5:00 PM.

Hours may vary based on the operational needs of the department.

This position is a hybrid position with on-site training and one day per month in the office.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Relations Coordinator to:


* Provide assistance and support as needed with patients, families, and staff that are in contact with the Patient Relations department.


* Investigate patient complaints and grievances in ambulatory and inpatient settings to improve the patient and family experience.

At UW Health, you will have:


* An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.


* Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.


* Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.


* Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.


* The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications



* Bachelor's Degree in Business Administration, Nursing, Social Work, or other health care related field Required


* Master's Degree in Business Administration, Nursing, Social Work or other health care related field Preferred

Work Experience



* 2 years of patient contact, health care related experience Required


* 4 years of patient contact, health care related experience Preferred


* 2 years of experience working in conflict resolution/investigation Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer.

Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.

It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description

UW Hospital and Clinics benefits