Customer Service Representative

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
032667 Customer Service Representative (Open Date: 11/19/2025)

Job Description:

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.

OUR VISION:

Being the best customer service company in the world.

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

Works mostly independently.

Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.

May also be assigned to more complex and/or important products, services, and promotions.

Typically possesses a high school diploma and 3-5 years of experience.

Key Responsibilities


* Provide a superior customer experience to all internal and external customers


* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.


* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.


* Performs other d...