Customer Service Representative

Why Join Altec?

If you're considering a career with Altec,there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength.

Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide.

Today, Altec is an innovative, financially sound company that sets the standard of excellence in design,manufacturing and service - and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama.

Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets.

We help our customers dig deeper and reach higher in more than 100 countries around the world.

Our auction subsidiary, JJ Kane, currently has an opening for a Customer Service Representative at our Dixon, CA office.

The ideal candidate will have a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! We encourage you to check out our company websites to explore our company's strong history.

Please go to www.altec.com , and www.jjkane.com to learn more.

Major Responsibilities May Include:


* Required to obtain a California Salesperson license


* Balances critical DMV paperwork


* Handles timed auction payouts, interacting with consignors and buyers


* Authorizes purchase orders for Service Centers and other Suppliers


* Reviews accounts payable for timed auction invoices


* Reviews photos from Service Centers and third-party holding yards


* Audits items and funnels them to the correct workflow status


* Demonstrates consistent progress towards proficiency in training areas as defined by the training objectives document


* Transfers vehicle ownership


* Handles registrations, titles, license plates, and other related documents, ensuring compliance with state regulations


* Experience with Ring Central or similar call center systems


* Attend classroom and online training sessions to enhance skills and build knowledge
+ Collaboration with Managers:
o Creates and maintains streamlined processes to record lot issues from buyers for review
o Creates and maintains a database to track lot issues after the sale to improve quality
o Creates and maintains a database to track refund issues
o Participates in continuous improvement events when requested


* All other duties ...