Customer Service Representative I Operations ( REMOTE NEAR JACKSONVILLE, FL.)

Description & Requirements

Maximus is currently seeking Customer Service Representatives to support our Department of Education portfolio.

The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.

To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

- This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

- Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET.

No time off is permitted during training.

- Pay and Benefits:- Competitive pay rate based on the county in which you live

- Additional bonuses available

- Paid training

- The opportunity to work from the comfort of your home

- Supportive environment with peers who share your passion for improving people's lives

- A career path that unfolds based on how you want to grow within the company

- This will be for a Limited Service position

Hours of Operation:

- Mon: 8 am - 11 pm EST

- Tue - Fri: 8 am - 8 pm EST

- Sat: 10 am - 2 pm EST

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodati...