Hr Admin Coordinator

Job Description

Position Summary:

Responsible for assigning, delegating and monitoring the day-to-day work of Recruiting Operations Coordinators, Screeners, and Administrative Specialists.

Makes sure the team delivers Recruitment support and Customer service in an efficient and profitable manner; increasing Candidate satisfaction, decreasing time to hire, and improving the overall recruitment process for the AutoZone Stores.

Keeps track of segment performance and builds relationship with stakeholders to understand and meet service requirements and maintain the staff informed about upcoming changes.

Meets with other business units to resolve recurring issues.

Responsible for assessing training requirements of staff and coordinating skills growth and training opportunities.

Assist with budgeting, purchasing, and managing vendors.

Job Responsibilities- Other duties may be assigned:


* 25% Analyzes statistics and other data to determine the level of Recruitment Support and Customer service the organization is providing


* 20% Provides Team Leaders with performance feedback, advise, mentoring and coaching about them and their teams


* 15% Monitors Candidate - Agent interactions to ensure that candidate experience expectations are being met.

Leads project sessions to create, improve or modify workflow to meet Candidate and Field needs


* 15% Meets with staff members to discuss performance and possible improvements to Candidate Experience


* 15% Communicates with stakeholders (e-mails, presentations, phone calls, meetings) to understand service requirements and upcoming changes to the programs supported


* 10% Administrative functions such as career tracking and growth, writing performance evaluations, time tracking, project management paperwork and interviewing

Skills and Requirements:


* Level of formal education : A Bachelor's degree (BA, BS) or equivalent


* Area of study : Business Administration, Computer Science


* Years of experience : 5-7 years


* Type of experience : Recruitment, Customer Service, Management, Call Center knowledge


* Special certifications or technical skills : Proficient Oral and Written Communication, Customer Service, Coaching, Customer/Client Focus, Leadership, Performance Management, Problem Solving/Analysis, Bilingual, Advanced Computer Software, Teamwork


* Other/preferred: Financial studies, Management certification, Contact Center certification

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.

In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and Au...