Quality & Standards Leader - Practice Pillar

The Quality and Standards Leader is responsible for evaluating, planning, developing, and implementing the firm's Quality Management System (QMS) to provide a standard set of procedures, work instructions, and other tools that provide a straightforward methodology for project execution.

This position reports to the Director of Project Delivery Excellence.

Responsibilities:

Responsibilities:


* Lead the development of firm-wide Quality training materials for all eight markets including in-person classes, web-based lunch and learns, and virtual self-led learning through The Learning Center.


* Collaborate with the Project Management Leader on several topics that span the responsibility of the Project Delivery Excellence (PDE) Pillar.
+ This includes the development and delivery of several multi-day Essential Skills Training workshops and virtual self-directed learning for the practice.
+ Develop and implement new QMS procedures to address critical quality-related project delivery activities.
+ Monitor adherence to the QMS through project reviews, virtual meetings and mentoring.
+ Maintain Key Performance Indicators (KPIs) for Project Executives, Project Managers, Project Professionals and Assistant Project Managers to address their performance in the areas of Quality, Team Relationships, Client Relationships, and Financial Performance.


* Maintain employee portal resources available on SharePoint.
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o This includes the online libraries of QMS documents, Design Documents, Presentations and links to other relevant websites and portal pages.
o Manages access to online industry standards and codes.
o Manage and update our online specifications editing platform.


* Maintain awareness and make recommendations for suitable technologies and software that benefit all aspects of project delivery.


* Assist the Director of PDE with the development of the annual business plan to support the firmwide business and strategic plans.


* Coordinate with Market Vice Presidents and Technical Practice Leaders and other leaders to identify and address QMS needs and concerns within each market.

Collect feedback, develop documents and processes for improvement that align with the firm's business and strategic direction.


* Lead the development of QMS documents that support the firms Document Control Specialists through regular meetings.


* Lead leadership groups aimed at improving certain specific areas of project delivery, including specific disciplines, specific phases and specific service lines.


* Lead the interview process for senior-level PDE positions when needed.


* Provide leadership, mentoring, technical direction and supervision to PDE team members to ensure effective support to the practice is provided.


* Maintain standard tools and exhibits that establish clear definitions and delineations of the roles and responsibi...