Associate Director - Advanced Quality Assurance

ABOUT SUBARU

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Establishes vision, strategy, and metrics for a diverse team across several locations.

Provides leadership assurance and performance feedback through directing activities related to identifying and prioritizing pre-sales product quality and service issues including reporting, negotiation, and follow-through to final resolution.

Leads and manages activities and projects involving all Port Quality Assurance Managers and provides material support to two (2) independent port locations towards ensuring the highest quality vehicles, which is critical to customer satisfaction and a positive vehicle ownership experience.

Steers effective and efficient leadership of all service-related activities related to the Subaru of America (SOA) accessory parts program including development assistance, installation training development and delivery, and quality assurance (QA) monitoring.

PRIMARY RESPONSIBILITIES



* Establishes and refines metrics and processes to monitor vehicle build quality and accessory installation quality levels to minimize DPV and reduce costs.

Takes corrective action when necessary.


* Oversees and establishes Port Service and Port Pre-Delivery Inspection (PDI) programs.


* Identifies and reports on Voice-Of-Customer (VOC)- and design-related issues.


* Remotely manages the projects (including port rectifications) and daily activities of Port Quality Assurance Managers and teams who are located throughout the U.S.


* Communicates with all levels of manufacturing and engineering groups who are responsible for service-related and product quality matters.

Communicates reported customer quality concerns across all internal and external entities that can impact short- and long-term customer satisfaction and intent to repurchase.


* Prepares and presents data necessary to effectively communicate potential quality issues to responsible parties who can affect current and future product quali...