Service Development Manager

Description & Requirements

This role is a 12 month Fixed Term opportunity.

We are looking to do 1st stage interviews before the end of 2025 and then will do more formal stage interviews in the new year.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To oversee, lead and manage 4 key aspects of Health Delivery:

- Referral Hub- Team that engages and ensures those referred to programmes start.

- NCMP- National Child Measurement Programme-part of the business responsible for generating referrals for Health Programmes.

- On line Services - delivering a range of on line live Health interventions across all 12 contracts

- Product Development the creation and maintenance of the Academy platform accessed by all participants on Health Programmes.

Salary: £49,400 to £54,400

• Ensuring the Referral Hub Team are first point of access for queries, concerns advice and guidance across all 12 Health Contracts.

Ensuring all participants who are referred either by self-referral/referral from a GP or health professional are engaged and triaged appropriately and booked onto initial appointments, clinics or programmes in required manner and timelines.

• Responsible for overseeing and managing the NCMP delivery requirements.

Ensuring data sharing agreements are in place, referral routes secured and behavioural science insights deployed when working with schools on letters, communication etc.

Lead income generation opportunities and Growth potential.

Act as a lead voice in the sector particularly with Public Health Commissioners and Consultants and key strategic lead for Maximus with the Office for Health Improvement and Disparities (OHID).

• Lead the Health divisions online delivery operation.

Ensure all Health Programmes are available, planned and delivered by skilled and qualified Health Professionals delivering weight management programmes, and moving to the delivery of ILS solutions including stop smoking, alcohol reduction, health and wellbeing programme, mental health and wellbeing and others as required.

Ensure all programmes are delivered to (NICE) guidelines are quality assured and performance outcomes adhered to and delivered on.

• Ensuring all new products agreed to in bid wins are planned, developed, tested and deployed to excellent standard.

Ensuring Insights are gleaned to inform new products and content creation, that we deploy a test and learn methodologies.

Responsible for devising Growth strategy to scale and sell products (Corporate Offer) to a range of public and private sector companies.

• Accountable for delivery of all services to all agreed KPI's, ac...