Control Tower Manager

Join our Air Freight Customer Operations Team as a Control Tower Manager at Melbourne Airport. This permanent, full-time role is central to ensuring a seamless customer experience across air freight operations.

As the Control Tower Manager, you will act as the key point of contact for a major customer, managing the end-to-end shipment process.
Your responsibilities will include;


* order processing,


* shipment tracking,


* issue resolution, and;


* proactive communication with the client.

You’ll handle customer inquiries, provide quotations, manage claims, and ensure accurate documentation. The role also includes supporting sustainability initiatives, identifying sales opportunities, and ensuring timely billing for air freight customs shipments.

You'll lead a small team, maintain billing expertise, and ensure compliance with internal procedures and customer-specific requirements.

Proficiency with systems like CargoWise (CW1) is highly regarded.

Additional tasks include producing invoices, handling manual and non-transport billing, preparing monthly reports, and assisting with month-end closing.

To excel in this position, you must have a minimum of two years’ experience in international shipping or freight forwarding, particularly in air freight or import operations.

A strong understanding of DGF products, freight forwarding procedures, and customer service systems is essential.

Excellent communication, organisational, and leadership skills, along with a commercial mindset and keen attention to detail, are crucial.

If you’re proactive, results-driven, and passionate about logistics, we’d love to hear from you.

Excellence.

Simply Delivered.

Apply now and take your logistics career to the next level.