Director, Finance - Compliance and Performance

A key focus is on implementing the enhanced Financial Due Diligence (FinDD) framework for new deals, ownership transfers, and conversions, ensuring robust audit trails and timely approvals.

The Director leads and coordinates complex owner debt collection work outs, negotiating payment plans and facilitating dispute resolution for high-stakes owner relationships.

The role also drives change management initiatives, develops communications and enablement materials for complex owners, and collaborates with cross-functional teams to ensure seamless rollout of compliance and FinDD processes.

Regular monitoring and reporting of bad debt trends, compliance lever effectiveness, and FinDD outcomes to governance bodies are essential to support strategic decision-making and protect system size and profitability.

Your day to day



* Lead the activation and governance of financial compliance levers (e.g., ACH requirement, dimming hotel visibility, suspension from Revenue Management/Commercial Services, Ignite/Boost programs) to incentivize timely fee payment and reduce bad debt provision. 


* Oversee the Franchise Compliance Committee (FCC) process for hotels in financial default, including documentation, notification letters, cure periods, and escalation to End Sell Voting Committee where applicable. 


* Manage and own ongoing enhancements of the enhanced Financial Due Diligence (FinDD) framework for new deals, ownership transfers, relicensing, and conversions, ensuring timely approvals and audit trail documentation. 


* Coordinate with Legal to ensure compliance levers and FinDD processes align with contractual obligations and mitigate legal risk. 


* Develop and deliver change management plans, owner communications, FAQs, and enablement materials to support rollout of compliance and FinDD initiatives. 


* Monitor and report on bad debt trends, FinDD outcomes, and effectiveness of compliance levers to SRMEC and other governance bodies.


* Lead and coordinate complex owner debt collection work outs, including negotiating payment plans, facilitating dispute resolution, and ensuring timely recovery of outstanding balances from franchisees and hotel owners.

Oversee the documentation and execution of work out strategies in alignment with compliance levers and governance protocols.


* Serve as a strategic finance partner to Operations, Legal, Development, and other stakeholders across the US and Canada Franchise estate, supporting compliance and financial controls, and providing financial insights and recommendations to drive operational excellence and maximize shareholder value


* Strengthen owner engagement and promote responsible ownership by leveraging the full scope of collaboration with owners, developers, and operators—strategically exchanging commercial concessions for operational improvements, including Property Improvement Plans (PIPs), Guest Relations (GR), Quality metrics, and IHG One Rewards.


* Suppo...