Outlet Manager

About Us

The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square.

Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers.

At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People.

Where people work is a choice.

Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel.

At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests.


* Prepare customers orders as requested accurately and efficiently.


* Ring guest check correctly.

Close the check to the proper method of payment, (i.e., cash, credit card or house charge).


* Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.


* Maintain the highest level of standards for all product preparation.


* Clean or sanitize work areas, utensils, equipment, service stations or seating areas.


* Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.


* Balance house bank at the end of the shift.

Retrieves and returns bank from vault to workstation and return, to ensure accountability.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job related duties as assigned.

Qualifications and Skills


* Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.


* Ability to operate a keyboard and Point of Sale procedures.


* Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.


* Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.


* Effective verbal and written communication skills.

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