Front Office Manager (Full Time) Holiday Inn West Perth

West Perth is home to one of IHG’s fastest growing hotel brands — Holiday Inn.

Perfectly positioned near Kings Park and Subiaco, our hotel offers a unique blend of local charm and global hospitality.

As IHG’s first Perth property outside the CBD, Holiday Inn West Perth features 101 rooms and suites, a vibrant team culture, and a dedication to service that has recently earned us:

Winner – 2024 AHA WA Mid-Range Accommodation Award
Silver – 2025 WA Tourism Awards (4–4.5 Star Deluxe Accommodation)

At the heart of the hotel sits the beautifully restored Walsh Family residence, a 1902 heritage building that now houses our destination restaurant — Julio’s Italian Restaurant — as well as two character-filled boardrooms.

Julio’s serves boutique coffee and à la carte breakfast daily, plus relaxed lunches and dinners featuring fresh pasta and classic Italian favourites.  www.julios.com.au

Travel is a journey and at Holiday Inn, we help make it a joy.
From warm welcomes at the front desk to moments of connection throughout a guest’s stay, we’re here to make people feel at home — whether they’re travelling for work, relaxing for the weekend, or discovering Perth for the first time.

As Front Office Manager, you report directly to the General Manager and will oversee all aspects of FO Guest Services operations to ensure a unique and memorable guest experience that brings the Holiday Inn brand to life.

You’ll lead, motivate, train, and develop your team to operate at peak efficiency while maintaining high service standards.

Your responsibilities include ensuring all colleagues are trained in systems, guest service, security, and quality procedures; conducting and participating in daily operations meetings to prepare and support the team; and maintaining a strong awareness of Workplace Health and Safety policies.

Additionally, you’ll monitor guest feedback from various channels to implement detailed action plans and oversee the night audit and financial reporting functions.

You will also drive financial performance through upselling initiatives and manage labour costs in alignment with budgets and business demands.

Every day is different, but you’ll mostly be:

As Front Office Manager, you’ll report directly to the General Manager and oversee all areas of the front office including reception, reservations, guest services, public areas, houseperson, and the night team.


* Lead the team in delivering seamless check-ins, personalised service, and professional guest interactions.


* Coach, mentor, and develop the Front Office team, empowering them to deliver personalised, thoughtful service.


* Support smooth communication with outsourced housekeeping and all hotel departments


* Manage reservations, guest feedback, rate loading (as directed by Sales/Revenue), and daily reporting


* Act as Manager on Duty when required and contribute to hotel operations and leadership planning


* Manage team perfor...