CS Coordinator, IBERIA market

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Dublin, Ireland, Madrid, Spain

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges.

Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life.

Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Customer Service Coordinator, IBERIA market role to be in Dublin, Ireland or Madrid, Spain.

As part of the Operations team, this role will support Co-ordination of the CAR, Refractive and Corneal businesses for their specified markets, and work closely with the Customer Service Training Department on all training related processes.

This SME is also responsible for developing best practice processes, continuous improvement, and provide mentoring and training to team members.

Adheres to environmental policy, procedures, and supports department environmental objectives.

As a Customer Service Coordinator, you will:

Coaching and Training:

Coordinators are responsible for ensuring that training for both new hires and existing employees is efficiently completed, as per EAMSOP06.11 Customer Support and CS Export Certification Programme, CS training quality objectives and CS training KPIs.

To ensure compliance to the above, and to all the CS training SOPs, coordinators report on a dotted line to the CS Training Manager.

Prepare new hire training schedule and deliver training for:



* Market specifics


* One to one training


* Internal move of employees

Training assessment:



* Responsible for assigning online tests following trainings delivered by coordinators.


* Responsible for improving any areas highlighted in training evaluation reports and assessments scores for a...