Client Service Analyst

Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role.

This opportunity offers unparalleled career growth and skill development in a fast-paced, delivery-sensitive environment.

Leverage your strong communication, analytical, and problem-solving skills while collaborating with industry experts.

Be part of a company that values your contributions and supports your professional journey.

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering innovative client solutions that drive our firm's success.

You will collaborate with product, technology, and operations experts to consult, analyze, and implement solutions on our cutting-edge platforms.

Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision.

We value a culture of flexibility, continuous learning, and teamwork, where your skills in communication, problem-solving, and client relationship management will thrive.

Join us to grow your career and make a meaningful difference.

Job responsibilities



* Collaborate with product, technology, and operations teams to deliver client solutions.


* Analyze requirements and perform testing for Remittance Edge and Receivables Online applications and facilitate issue resolution, user acceptance testing, and training for client implementations.


* Monitor and update assigned projects, addressing client and operational issues.


* Build profiles and transmissions for Receivables Operations, providing coding specifications.


* Interface with internal service partners and clients to scope needs and mitigate risks and implement and manage client solutions within specified timeframes.


* Provide support and training to team colleagues as needed.


* Coordinate with internal and external parties to ensure timely solution delivery and attend client meetings to review project progress and address concerns.


* Identify and escalate risks to minimize potential problems for clients and the business.



* Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.


* Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.


* Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Required qualifications, capabilities, and skills


* Bachelor's degree in Computer Science or equivalent work experience.


* Minimum of one year of experience in a similar role.


* Proficiency in using PC/Workstation in a Windows environment.


* Strong verbal and written communication skills with demonstrated analytical and logical thinking skills...