Service Administrator

How You Will Make an Impact

The Service Advisor is responsible for greeting customers, coordinating and overseeing the repair and/or servicing of vehicles, ensuring that the customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction.

The Nuts and Bolts


* Work in conjunction with branch Team Members to grow the business in the local market and solve customer problems quickly and efficiently ensuring all necessary documentation is completed in a timely fashion


* Responsible to greet customers in a prompt and courteous fashion, determine the nature of their service issue, ensure high quality service repairs, and offer excellent customer service experience


* Accurately diagnose and document the customer's concerns, complete all necessary paperwork and provide a quote to the customer for signature as needed


* Discuss the details of the service/repair options with the customer, including the anticipated completion date/time; ensure customer is kept informed of any issues, including additional repairs which may result in additional costs and time throughout the process


* Regularly monitor the progress of the service repair to ensure the flow of service work, technician accountability, timely completion and quality workmanship, all vehicles have been road tested and properly prepared for pick-up, all repair orders are documented, technician comments are descriptive, excessive time is explained, technician time is adjusted as needed


* Close out the invoice process in a timely manner, ensure the customer understands all services performed, their needs have been met, and answer any questions that may arise


* Perform customer service duties such as answering phones, scheduling appointments, and contacting customers concerning repair status


* May assist with the receiving of vehicles and updating ERP with vehicle receipt dates and details


* May assist with Chassis Pool Administration

Required Credentials


* Experience with MS Office required; proficiency in Excel


* Demonstrated skills in database management and record keeping preferred


* Exceptional customer service skills, including the ability to respond to common inquiries or complaints


* Effective oral and written communication, including the ability to write technical, effective business communications


* Excellent interpersonal skills including professional phone etiquette and a high level of emotional intelligence


* Excellent problem solving skills including ability to diagnose problems, collect data, establish facts and draw valid conclusions


* Ability to read, analyze, and interpret common technical journals and financial reports


* Ability to apply basic mathematical skills


* Excellent organizational skills

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhance...