Recreation Attendant

Your day to day

•Keeps gym area and equipment neat and orderly.

•Carry out fitness assessments on members as required

•Conduct fitness programs and inductions

•Understand and advise members and guests on the correct usage of gym equipment

•Maintain cleanliness of reception, changing rooms, pool side and gym facilities along with kids club and game room.

•Promote the facilities to hotel residents and perspective members for membership.

•Handles Kids Club and game room

•Informs malfunctioning lighting and mechanical equipment.

•Assisting the guest in the use of the Spa – sauna, steam & hot tub.

•Adhere to all health and safety regulations

•To maintain the appropriate attitude and physique to reflect and promote the image of recreation and fitness center.

•Adhere to all health and safety regulations

•Present at the recreation reception and answers the phone, obtains and delivers phone messages.

What we need from you

GENERAL

•Communicate effectively with all other departments

•Ability to work a flexible roster

•Attend meetings, training sessions and any other required meeting or training session.

•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.

•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.

•Consistently meet hotel standard of room presentation.

•Able to meet productivity targets.

•Guest satisfaction and feedback

•Achieve on time completion of all rooms under supervision in accordance with hotel service standards.

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PERSONAL CHARACTERISTICS

Education

• Ability to speak and understand English, Arabic is preferred but not mandatory.

• Able to read and write English

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Experience

•Prior Recreation or Housekeeping experience

Technical

•Thorough understanding of correct manual handling techniques

Personal Attributes

•‘Can do’ attitude and a high level of energy

•Professionally groomed

•Able to work well independently

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.

It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
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