Business Analyst I- Inbound Claims Support

Embark on a rewarding and challenging career as a Business Analysis Associate I with our dynamic team.

You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment.

Join us and contribute to our mission while advancing your career.

With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Business Analyst I- Inbound Claims Support, in Total Consumer Operations you will be responsible for delivering top notch support that is vital to the Consumer and Community Bank.

You will leverage your advanced understanding of data analytics and automation technologies to uncover patterns, analyze complex data sets, and propose innovative solutions and your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with business strategies.

You will also utilize your advanced computer literacy and digital proficiency to enhance processes and customer interactions you will assist in coaching and delegating tasks to others, fostering a culture of learning and growth within the team and your decisions and work results will have a significant impact on the team and departmental goals, contributing to the overall success of the firm.

The Fraud Prevention and Claims, Disputes (FCPS) Inbound Call Center team supports the intake channels for their organization including call centers and digital channels that support FCPS and Recovery and this role is specifically aligned to the Business Support organization within the Inbound Call Center and is focused on executing changes in business owned tables housed in the Consolidated Claims System (CCS)

Job responsibilities


* Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.


* Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.


* Provide insights and recommendations to team members, ensuring tasks and responsibilities are aligned with project objectives for efficient and effective outcomes.


* Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.


* Complete adhoc business reviews/analytics requests, business cases, etc.

and present findings/recommendations to key stakeholders


* Develop Business Requirements for reporting or IT projects for CCS table and/or other changes and provide support for all scheduled project implementations and Audit and Central Operations Reporting (CORE) support


* Perform statistical analysis on large data sets, leading to insights about improving the bu...