Service Support Representative - Altec Parts Distribution

Why Join Altec?

Altec is a manufacturing company, Made in America.

Altec associates are empowered to build products that make a difference to our customers, communities, and industry.

We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets.

Altec products and services can be found across the U.S.

and in over 100 countries around the world.

Safety is a primary responsibility in everything we do as is support of the Altec Company Values.

This critical service support position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

Parts Service Support


* Creates and maintains customer accounts within established Altec standards in order to enable external parts sales


* Facilitate/coordinate the payment of customer invoices through various portals


* Determines correct billing requirements required to fulfill requests accurately


* Performs invoice credits to satisfy billing requirements or enhance the customer experience

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED


* High School Diploma or GED required and


* Two years of experience in industry related field required (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership or in a similar job function

Or


* Bachelor's Degree and


* One years' experience in industry related field preferred (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Also,


* Hydraulic or mechanical background preferred


* Must have demonstrated experience of providing high levels of customer support


* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel


* Demonstrated Problem Solving Skills


* Strong attention to detail


* Solid team player with a collaborative nature


* Ability to multitask and handle multiple transactions


* Ability to work effectively in a fast-paced environment


* Excellent written and verbal communication

OTHER POSITION SPECIFICATIONS:
• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives
• Travel 0-2...