CRM Assistant (Fully Remote in US)

Vitu

Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry.

The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success.

Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas and Virginia.

Position Overview

As a CRM Assistant, you will play a crucial role in ensuring the accuracy, organization, and utilization of our customer relationship management (CRM) system.

You will collaborate with various teams, including sales, marketing, and customer service, to support our efforts in maintaining a comprehensive and up-to-date customer database.

Your attention to detail and proficiency in software tools will help optimize our CRM processes and contribute to our overall customer-centric approach.

Responsibilities


* Enter and maintain accurate customer data within the CRM system, ensuring data integrity and consistency.


* Assist with data cleansing and regular updates to eliminate duplicate records and enhance data quality.


* Collaborate with sales, marketing, and customer service teams to support their CRM-related needs and ensure alignment with overall business goals.


* Generate and distribute standard reports and dashboards to provide insights into customer interactions and trends.


* Provide user support and training to internal teams on CRM tools, features, and best practices.


* Assist in the development of CRM workflows, automation, and integration with other software tools.


* Monitor CRM system health and troubleshoot minor technical issues, escalating complex problems to the appropriate IT personnel if necessary.


* Contribute to the continuous improvement of CRM processes and procedures to enhance efficiency and user experience.


* Stay up-to-date with industry trends and best practices in CRM management and technology.

Hourly Rate: $22 - $25 

Work Site Location: Fully Remote

Qualifications


* High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.


* Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and GSuite products (Docs, Sheets, Slides, Gmail, Calendar).


* Familiarity with CRM systems such as HubSpot, Salesforce, or similar platforms.


* Strong attention to detail and accuracy in data entry and management.


* Excellent communication skills, both written and verbal.


* Ability to work collaboratively in a team environment and effectively interact with various departments.


* Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.


* Problem-solving mindset with a proactive attitude towards learning new software and tools.


* Prior experience in a CRM-related role or customer-focused position is a plus.