Service Desk Technician

Title: Service Desk Technician

Location: La Porte, TX

Type: Full Time

Shift: Monday - Friday 8 am - 5 pm

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started.

We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.

At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.

We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.

If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.

Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

The Service Desk Technician is the first point of contact for IT-related issues and requests.

This role is responsible for providing technical support, troubleshooting problems, and ensuring timely resolution of incidents to maintain business continuity and user satisfaction.

This position is a full-time, 40 hours per week position based in Deer Park, TX and will include occasional travel to other locations.

On-call after-hours paid support on a scheduled rotation with the rest of the support team.

The work schedule for this position is flexible and can range from 7:00am - 6:00pm, Monday - Friday.

What You'll Do


* Diagnoses and resolve hardware, software, and network issues within defined SLAs.


* Diagnose and troubleshoot RF related hardware equipment such as Zebra RF scanning guns, Zebra wireless and stationary printers.


* Escalate complex issues to appropriate support teams while maintaining ownership until resolution.


* Document all interactions and resolutions accurately with in a ticketing system.


* Provide guidance and training to end-users on standard applications and IT policies.


* Monitor and manage ticket queues to ensure timely response and closure.


* Assist in onboarding and offboarding processes, including account setup and access management.


* Support multiple projects simultaneously, prioritizing work and resolving emergencies as they arise.

What You'll Bring

Required Skills & Qualifications:



* Strong customer service and communication skills.


* Problem-solving and analytical skills, and a desire to advance technical skills.


* Ability to work both individually and within a team environment.


* Basic working knowledge of IT hardware and software systems.


* Basic understanding of Windows/Mac OS, Microsof...