Regional General Adjuster

Resolves complex commercial property losses generally in excess of $100,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings; makes sales calls and presentations.

The Regional General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling and catastrophe claims assistance.

Work Set-up: Hybrid - Driving role


* Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.


* Previous experience adjusting complex property or liability claims.

General experience level in excess of 10 years handling claims or working within industry segment.


* Excellent knowledge of interpretation of insurance coverage, customs and practices.


* Good verbal and written communication skills.


* Excellent attention to detail.


* Strong analytical and mathematical ability.


* Strong organizational and interpersonal skills.


* Basic computer knowledge.


* Must be licensed as required by state and local jurisdictions.

Must have a valid driver's license.

Must complete designated courses while in position in order to advance.


* A variable schedule including on-call may be required.

Depending on case load you may be required to work beyond normal business hours when necessary.


* Travel may be required during/outside of normal business hours when necessary.

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* Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.


* Ability to mentor adjusters and co adjusting losses with other staff.


* Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.


* Sets estimated loss values for clients.


* Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.


* Communicates adjustment recommendations to appropriate parties after determining liability.


* Recommends litigation when appropriate.


* Presents evidence and serves as an expert witness at legal proceedings.


* Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.


* Maintains professional and technical knowledge through continuing education.


* Makes sales calls to solicit new business.