Administrative Support Representative

The role of the Administrative Support Representative is to efficiently and effectively perform a variety of administrative duties in support of the case management department.


* High school diploma or equivalent is required.


* At least 1 year of clerical or administrative work experience.

Experience in medical or workers compensation is a plus.


* Proficient in word processing and spreadsheet applications.


* Minimum typing speed of 35 wpm.


* Excellent communication, both verbal and written.


* Excellent interpersonal skills with people at all levels of the organization.


* Demonstrates critical thinking and effective conflict resolution skills.


* Operate a variety of office equipment including computer, printer, photocopier, etc.


* Ability to multi-task, prioritize and manage own work.


* Ability to set and adjust priorities of various responsibilities.


* Demonstrates initiative; self-motivated.


* Interpersonal skills - ability to work independently and as a team member.


* Keen attention to detail and analytical ability.


* Good organization skills.


* Maintains high degree of professionalism and confidentiality.

#LI-RG1


* Assists in execution of administrative tasks deemed necessary or as required.


* Provides confidential administrative support services and resolves routine inquiries.


* Reviews incoming mail and scans to off-shore support team for distribution.


* Processes letters and reports from off-shore support team for mailing.


* Processes and finalizes certified mailing and specialty mailing services.


* Reviews, assesses, and assigns FCM referrals for specified manager(s) or group(s).


* Analyzes Day Cards and processes invoices according to Client Special Handling Instructions for specialty unbundled clients.


* Reviews and professionally formats case management reports according to Client Special Handling Instructions for specialty unbundled clients.


* Manges the flow of FCM Network Vendor report and invoicing process, while collaborating with the off-shore team to secure manager approvals and process invoices and reports.


* May conduct research and compile information from a variety of sources to assist with completion of various assignments.


* Establish, organize and maintain department filing, archive and storage functions.


* May assist with preparation of monthly billing of client invoices and check requests.


* Provides customer service by answering questions and fielding incoming phone calls in an efficient, professional, and courteous manner to ensure proper processing or redirection of calls.


* Cross-skilled to provide back-up support.


* Handles sensitive information in confidential manner.


* Promotes customer service through frontline contact when communicating with internal and external customers.


* Participates in special projects or performs other duties as requested.