Expert Technical Support Specialist

About the Role
This Expert Technical Support Specialist position focuses on EcoStruxure Power Operation (EPO) and associated SCADA systems.

It is not a call center role: this is a collaborative and strategic position where you will address complex technical challenges to ensure system reliability and customer success.

The role involves close collaboration with global teams (Quality, R&D, Marketing) and acting as a trusted advisor for customers and partners.

Your expertise will be essential to resolve advanced issues, improve processes, and contribute to product evolution.
What You Will Do


* Analyze and resolve complex technical issues related to EPO and SCADA systems, including software, hardware, networking, and databases.


* Manage escalations in our CRM (bFO) with clear communication and timely resolution.


* Collaborate with R&D and Level 4 teams on critical cases, providing detailed analysis and issue replication.


* Conduct remote troubleshooting sessions and system health checks.


* Create and maintain FAQs, technical documentation, and community content to support customer self-service.


* Design and deliver technical training for global support teams.


* Contribute to development projects by bringing user insights, use cases, and test scenarios.

What We Are Looking For
Essential


* Proven experience in troubleshooting across software, hardware, networking, and SCADA systems.


* Hands-on experience with Windows Server, Active Directory, IIS, and communication protocols (Modbus, OPC, IEC 61850, BACnet).


* Knowledge of EcoStruxure Power Operation or similar SCADA platforms.


* Strong communication skills and a customer-focused mindset.


* Ability to work independently and collaboratively in a global environment.


* Occasional travel for customer visits or training.

Preferred


* Experience with on-site commissioning of SCADA or power systems.


* Familiarity with scripting/programming (C++, Python, SQL).


* Understanding of cloud architectures.


* English required

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal.

Even if you don't meet every single requirement listed, we still encourage you to apply.

Your unique background and perspective could be exactly what we're looking for.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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