NAM Customs Programs Manager

Position Summary:

We are seeking a dynamic and experienced Customs Programs Manager to lead and expand our North America customs programs, with a strong focus on Free Trade Agreement (FTA) management and maquiladora operations.

This role will be instrumental in driving compliance, innovation, and operational excellence across our customs landscape.

Key Responsibilities


* Team & Remote Leadership: Lead and manage a high-performing team across multiple sites and geographies, responsible for FTA qualification, solicitation, broker communications, and virtual customs operations.

Provide coaching, development, and performance management while fostering collaboration and consistency in execution.



* FTA Program Management: Oversee qualification, solicitation, and broker communication processes for all applicable FTAs (e.g., USMCA), ensuring accuracy and timeliness.



* Virtual Operations: Supervise temporary imports, exports, returns, and virtual transfers between IMMEX companies, ensuring compliance with deadlines and formalities.



* Program Expansion, Innovation & Technical Acumen: Identify opportunities to enhance and automate customs programs, leveraging strong technical expertise and understanding of trade systems.

Drive strategic growth and efficiency through process innovation, system optimization, and implementation of automation solutions.



* Broker Relations: Serve as the primary liaison with customs brokers, ensuring alignment and responsiveness to regulatory changes.



* Cross-Functional Collaboration: Partner closely with plant operations, customs compliance, and leadership teams to ensure seamless execution and strategic alignment.



* IMMEX Administration: Strong Understanding of IMMEX program and ensure compliance with the Decree.



* Metrics, Audits & Regulatory Reporting: Oversee performance metrics and data accuracy for customs programs, providing actionable insights to leadership.

Coordinate internal and external audits for customs and virtual operations and ensure timely reporting to the Ministry of Economy and SAT.

Implement robust controls to prevent penalties and safeguard program benefits.

Qualifications


* Bachelor's degree in international Trade, Supply Chain, Business, or related field; advanced degree or certifications (e.g., CCS) preferred.



* Minimum 7 years of experience in customs compliance, FTA management, and maquiladora operations.



* Proven leadership experience with a strong focus on talent development, team management, and cross-functional collaboration.



* Experience managing teams across multiple locations with strong communication and coordination skills.



* Deep understanding of U.S.

and Mexican customs regulations, including inventory control and broker management.



* Strong knowledge of IMMEX program modalities (Industrial, Services, Shelter, Holding) and complementary programs (PROSEC, General Rules and Criteria).



* Expertise in A...