Collections - Recovery Collector - Full Time - Remote (AK, AZ, FL, NV, TX, WA, WY)

Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance.

Tracking and reporting all money collected on charged-off loans.

 This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income. 

Responsibilities:


* Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity online collection system.


* Work with members to negotiate settlements resulting in maximum return to the credit union.


* As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares.


* Assist management with processing small claims, repossessions, legal suit wage assignments and bankruptcy for charged-off accounts.


* Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.


* Supports and participates in continuous improvement activities.


* Represents the Credit Union in a positive and professional manner.


* Maintains member and other sensitive information with confidentiality.


* Treats co-workers and members with respect.


* Other related duties as assigned.

Qualifications:


* Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans.

 Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies.


* Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.


* Knowledge of legal process.


* Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion.


* Must be able to communicate effectively with members, management, team members and external third-parties. 


* Ability to interface with people in a positive manner with empathy, courtesy and tact. 


* Strict attention to detail


* Ability to work in a fast paced goal oriented environment.


* Able to handle difficult calls. 


* Team oriented and the ability to work collaboratively.


* Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work.


* Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.


* Proficient in Microsoft Office products including: Word, Excel and Outlook.

Education: Two-year college degree or equivalent related experience, specialized course of study or program.

Formal educati...