Sr. Specialist – Commercial Operations Systems

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Sales Enablement

Job Sub Function:
Digital Sales Strategy

Job Category:
Professional

All Job Posting Locations:
Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Sr.

Specialist – Commercial Operations Systems.

One will be based in either West Chester, PA or Raynham, MA

Purpose: The Commercial Operations Enabling Technology Team, this position serves as a critical link between business strategy and field execution—empowering sales growth by delivering key technology solutions to the company’s last-mile logistics network.

Within Orthopaedics Commercial Operations, the Enabling Technology team is responsible for supporting system testing, managing issues, and ensuring compliance across platforms.

The Senior Specialist will play a pivotal role in helping our innovative, new supply chain management platform reach its full potential and drive operational excellence!

You will be responsible for:

System Support & Issue Management


* Serve as a primary point of contact for troubleshooting and resolving system-related issues impacting the company’s last-mile logistics network.


* Monitor and manage issue resolution workflows, ensuring timely escalation and closure in alignment with compliance standards.

Testing & Validation


* Lead and coordinate user acceptance testing (UAT) for new system features, enhancements, and releases.


* Partner with cross-functional teams to develop test scripts, validate functionality, and ensure readiness for deployment.

Technology Enablement


* Collaborate with business stake...