Customer Logistics Team Lead

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Markham, Ontario, Canada

Job Description:

Role Summary:

The Team Lead, Customer Logistics MedTech will manage daily operations of the Customer Logistics team and acts as a key interface between the customer and the business.

This individual leads a sub team of the Customer Logistics MedTech department and is responsible for people leadership, performance management and talent development.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech 

Through the development of team priorities in alignment with organizational strategy and business customer requirements, this individual will be responsible for delivering against critical metrics and for achievement of team goals and objectives.

The Team Lead will partner cross-functionally to drive efficiency and process/system improvements that will improve the customer experience and deliver cost savings and value.

Major Responsibilities:

1.               Daily Operations


* Establish goals and priorities for team in line with service level agreements and organizational strategy


* Achieve business results for key performance indicators and other organizational objectives


* Develop and monitor resourcing strategy to support daily operations.

Ensure that customer inquiries are resolved in a timely fashion


* Manage Loaner and Mentor Billings analysts to ensure that revenues are recognized in accordance with accounting principles


* Manage all Sales Order Management processes and communications in compliance with business policies, SOPs, and SOX regulations


* Develop and maintain relationships with key internal and external parties including Sales & Marketing, Supply Planning, and key customers

2.

People Leadership & Development



* Build and drive goals and objectives for the team and 7 individual team members.

Regular reviews to ensure individuals are on track to meet their goals.


* Hold scheduled performance and development discussions with team members in alignment with the 5 Conversations model


* Provide mentoring, feedback and developmental assignments ...