Airfreight Operations Apprentice - Cardiff

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder 

(CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview

As an Airfreight Operations Apprentice you will work alongside around 170 colleagues based throughout the UK to support the administration of processes and activities to deliver goods across the customers global supply chain: utilising air transportation, maximizing profitability and optimizing business and human assets in line with business strategy and objectives.

 

Key Responsibilities:


* Develops relationship with allocated customers


* Accepts all orders (from customer or overseas office) and processes such.


* Creates and confirms transport order to ensure pickup of the shipment at origin.


* Process all booking to carriers and issues HAWB instructions.


* Runs all checks on HAWB prior to acceptance/print of HAWB.


* Completes all Export/Import HMRC Requirements.


* Fully ensures compliance with varying countries security needs, AMS/ACI etc.,


* Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.


* Checks responses from counterparts and finalizes validation of required documents.


* Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.


* Provides spot quotations and closes contract.


* Performs up and cross-selling (inbound calls) for existing customers and passes on leads to Sales.


* Takes and handles customer inquiries, e.g.

Track and Trace.


* Take...