Verint Project Management Sr. Advisor - Evernorth Health Services - Remote

The Program Management Senior Advisor will lead strategic initiatives to leverage Verint and emerging AI technologies to enhance operational efficiency, customer/provider experience, and health outcomes.

This role requires a forward-thinking mindset, strong leadership, and the ability to align cross-functional stakeholders to deliver innovative solutions that improve customer health and well-being.
Key Responsibilities


* Lead Assigned Verint Initiatives: Drive planning, development, execution, and KPI monitoring


* Stakeholder Alignment: Collaborate across business units to ensure alignment and engagement throughout project lifecycle.


* Project Charter Development: Create comprehensive charters including business case, problem statement, goals, scope, key players, and timeline management.


* Roadmap Creation: Develop and maintain a strategic roadmap for all assigned Verint and/or AI-driven projects.


* Data Analysis & Insights: Monitor, analyze, and translate data into actionable insights for stakeholders and business leaders.


* Innovate with AI: Identify and leverage emerging AI technologies-including Natural Language Processing, Machine Learning, and Predictive Analytics-to drive improvements in customer health and experience.


* Tool Expertise: Manage and optimize Verint analytics tools


* Dashboard & Reporting: Interpret business needs and define requirements for dashboards and reports to measure and drive improvement.


* Cross-Functional Collaboration: Partner with IT, Operations, Vendor Partners, and Change Management to ensure successful project delivery.


* Presentation & Storytelling: Communicate complex data and findings through clear, compelling presentations and actionable recommendations.


* Acts as a Liaison between business partners to ensure the development of effective reporting.

Required Skills & Qualifications


* Proficiency using the Verint application


* Proficiency in the organization and synthesis of KPIs


* Strong Clinical Acumen


* Strong understanding of AI principles, including Natural Language Processing, Machine Learning, and Predictive Analytics.


* Hands-on experience with statistical analysis tools such as Excel, Minitab, etc.


* Familiarity with process management frameworks (Lean, Six Sigma).


* Knowledge of call center/clinical operations, customer/provider experience, and quality management.


* Excellent written and verbal communication skills.


* Strong stakeholder management and people leadership capabilities.


* Ability to translate complex information into actionable business strategies.


* Experience with dashboards and reporting tools such as Tableau, BI Tools, Data Bricks, SQL, & TOAD desired


* Ability to collaborate and partner across operations, IT, and Vendors.

Preferred Qualifications


* Prior experience in program management within healthcare or customer service environments.


* Knowledge & e...