Account Executive

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Account Executive, assigned to specific client, will provide proactive strategic and operational direction while ensuring the delivery of high-quality customer service and innovative risk management programs.

This role provides account leadership, identifies and implements industry best practices, and continuously seeks solutions to measure and improve overall performance.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Meet regularly with the client to review the account, address any actual or potential problems, assist in the preparation of RFP responses, and negotiate contracts.


* Assist the client in evaluating security needs and determining the feasibility of delivery of requested or desired services.


* Provide support during the client’s start-ups and transitions including security planning, assessments, and surveys.


* Serve as a key point of contact to ensure the delivery of high-quality customer service for the assigned account.


* Review and update local post orders and ensure contract compliance throughout the entire account.


* Implement key performance measures, tracking tools, scorecards, and reporting methods to enhance security team effectiveness and performance.


* Ensure staff members understand and comply with applicable laws, regulations, policies, and procedures.


* Provide management oversight for the recruitment, selection, orientation, training, development, and retention of high caliber staff.


* Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary.


* Build and facilitate teamwork, partnerships, and the implementation of progressive change.


* Evaluate service quality and initiate communications and/or corrective actions in a timely manner.


* Coordinate, monitor, and evaluate service delivery processes and develop best practices.


* Initiate, coordinate, and assume responsibility for benchmarking and the identification of cost-saving practices throughout the account.


* Develop and recommend innovative programs and initiatives to meet or exceed the client’s expectations.


* Ensure invoices are correct, delivered, and paid in a timely manner.


* Review appropriate expenditures, within the scope of the contract and assigned duties, including ...