Service Manager

Overview

Florida Detroit Diesel Allison is searching for a Service Manager.

Position Summary

Responsible for overall and daily management of service department operations and staff.

Responsibilities



* Maintain a clean and safe work environment.


* Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.


* Oversee the daily operations of the service department.


* Assure adequate manpower and supplies are available to complete work assignments.


* Resolve issues regarding parts or manpower shortages.


* Calculate full maintenance pricing for sales staff, including labor rates and preventative price quotes.


* Develop annual departmental budget.


* Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.


* Monitor gross profit levels.


* Assess departmental performance regarding quality of work and customer satisfaction.


* Analyze warranty issues to identify areas for improvement.


* Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.


* Develop marketing plans with sales and marketing departments to develop and increase service department business.


* Contact customers to generate additional business.


* Oversee review of in progress and completed jobs to verify scope of work completed appropriately and safely.


* Establish work standards and evaluate Service Department staff's performance.


* Identify, address, and implement employee development and training opportunities.


* Hire, counsel, and discharge Service Department staff as necessary.

Qualifications



* Ability to organize and direct oneself and effectively supervise others.


* Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.


* Possessing the trait of being organized or following a systematic method of performing a task.


* Ability to convince a group of people to work toward a goal.


* Ability to utilize the available time to organize and complete work within given deadlines.


* Ability to communicate in writing clearly and concisely.


* Ability to find a solution for or to deal proactively with work-related problems.


* Ability to comprehend complex technical topics and specialized information.


* Ability to communicate effectively with others using the spoken word.


* Ability to take care of the customers’ needs while following company procedures.


* Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.


* Computer Skills


* Proficient in Microsoft Office applications (Word, Excel, Outlook).

Education/Experience:

High School Diploma or General Education (GED) and four to ten years related experience.

Bachelor’s Degree strongly preferred.

Other Requirements


* Some college preferred.


* Pri...