Software Field Technician

We are seeking a technically skilled Software Field Technician whose role will be to support the installation/implementations of our Warehouse Management Software (WMS).

with experience in SQL Server, RS232 serial devices, and TCP/IP networking.

This role involves on-site installation, integration, and troubleshooting of systems at customer locations, supporting internal software validation through hardware emulation, and providing hands-on technical support during the initial go-live stages of projects.

Key Responsibilities:


* Install, configure, and maintain software and databases (SQL Server) at customer sites.


* Connect, configure, and troubleshoot RS232 serial devices (e.g., sensors, controllers, industrial equipment).


* Integrate and test TCP/IP devices on customer networks, ensuring proper communication and data flow.


* Collaborate with customer IT teams to ensure secure and stable network configurations.


* Diagnose and resolve hardware, software, and connectivity issues in the field.


* Assist in the emulation of hardware devices to support in-house validation of software features.


* Provide technical support to clients during the initial go-live stages of projects, ensuring smooth deployment and issue resolution.


* Document installation procedures, configurations at each site, and service activities.


* Provide technical training and support for end users and customer staff.


* Maintain compliance with company standards, safety protocols, and customer requirements.


* Travel to customer locations as needed, sometimes with short notice.


* Provide Hyper-Care Level Support to recent installs

Qualifications:


* Associate degree or technical certification in Computer Science, Information Technology, Electronics, or related field.


* Hands-on experience with SQL Server (installation, configuration, basic query writing).


* Familiarity with RS232 protocols and serial communication troubleshooting.


* Strong understanding of TCP/IP networking, including IP addressing, routing, and firewall basics.


* Ability to read and interpret wiring diagrams and technical documentation.


* Excellent problem-solving and communication skills.


* Valid driver's license and willingness to travel.

Preferred Skills:


* Experience with industrial automation or SCADA systems.


* Familiarity with diagnostic tools (e.g., Wireshark, ping, traceroute, Putty).


* Basic scripting or programming knowledge (e.g., PowerShell, Python).


* Experience with hardware simulation/emulation tools or environments.


* Ability to work independently and manage multiple tasks.

Physical Requirements:


* Ability to lift and carry equipment up to 50 lbs.


* Comfortable working in industrial or commercial environments.


* Willingness to travel (up to 60%) and work flexible hours, including occasional weekends.

About Alta:

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