Global Process Lead

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Strategy & Corporate Development

Job Sub Function:
Business Innovation & Integration

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

We are searching for the best talent for Global Process Lead.

Purpose: 

The Global Process Lead is responsible for optimizing and standardizing processes within the GS Operations framework specific to the function supported.

This key role will ensure a seamless end-to-end experience by collaborating with various Global Services (GS) functions and aligning processes to enhance service level performance.

Working closely with GS GPOs/GEOs, delivery teams, and support functions, this role will champion the adoption of a customer-centric interaction support model, concentrating on core processes and technologies. 

In this capacity, the Process Lead will take ownership of managing the assigned functional processes and technologies within GS Operations, leading continuous improvement initiatives, and ensuring best-in-class service delivery.

Responsibilities will encompass assessing new work or service expansion, collaborating with Project and Portfolio team, and utilizing the governance matrix for informed decisions.

The role will actively contribute to process and channel optimization initiatives, with strategic focus, exceptional leadership, and effective communication skills. 

This role will also serve as a key point of contact and liaison within the business, fostering collaboration with cross-functional teams and stakeholders within Global Services.

Responsibilities will include active engagement with various stakeholders, including the Project and Portfolio team, to align processes with broader organizational goals.

 Through active participation in collaborative efforts and communication channels, this role ensures reinforcement of the GS Operations’ position as a vital hub within the larger Global Services framework.

You will be responsible for:

Process Governance and Expertise
• Drives the design and governance of functional processes across regions, ensuring alignment with the process and channel optimization strategy.
• Works collaboratively with Process Excellence Manager and other team members to standardize and align processes, case management practices, and operating guidelines.
• Drives continuous improvement efforts, ensuring compliance and alignment with organizational goals.
•...