Card Fraud Strategy - Rewards and Card ATO - Executive Director

Bring your expertise.

As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.

Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Executive Director within the Fraud Strategy Team, you will lead a team responsible for designing and managing fraud strategies, capabilities, and processes including working with Product and Operations.

Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions.

You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.

Job responsibilities:


* Manage and enhance Rewards and Card ATO Fraud strategies to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency


* Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance


* Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection


* Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance


* Stay on top of the industry trends and adopt industry best practices


* Build a high performing team through recruiting and developing talents

Required qualifications, capabilities, and skills:


* 10+ years of experience in credit or fraud risk management.


* Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners


* Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions


* Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions


* Strong process management and project management skills with the ability to drive capability development.


* Strong people leadership skills with proven track record of building a high performing team


* Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders


* Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality

Preferred qualifications, capabilities and skills:


* Product management experience is a plus

Chase is a leading financial services firm, helping nearly half of America's households and small b...