Tilebar - Specialist, Client Exp

Who We Are

Soho Studio/TileBar, founded in 2006, is not your traditional tile company.

We're a modern, tech-savvy, and design-forward brand that's reshaping the tile and home décor industry in the U.S.

By combining cutting-edge technology with distinctive product design, we're making it easier than ever for homeowners, designers, and contractors to shop for tiles online.

As we continue our rapid growth, we're looking for a passionate and highly motivated Client Experience Specialist to join our team and play a key role in delivering the outstanding service that sets TileBar apart.
What You'll Do

As a Client Experience Specialist, you'll be the voice of TileBar — the first point of contact and support for our clients across multiple channels, including phone, email, live chat, messaging, and social media.

You'll be part of a collaborative team that resolves client issues with care, empathy, and precision.
Your Day-to-Day Responsibilities:


* Deliver exceptional client support via phone, email, chat, and social media


* Troubleshoot and resolve client issues quickly and effectively


* Act as a subject matter expert on our products and services


* Build rapport and establish trust with every interaction


* Collaborate with peers and escalate concerns when needed to ensure client satisfaction


* Maintain professionalism and integrity, even in challenging situations


* Adapt to fast-changing environments and technologies


* Contribute to a positive team culture by showing initiative, accountability, and dependability

✅ What You Bring


* High School Diploma or equivalent (required)


* 1-3 years of customer service or contact center experience


* Bonus if you've worked in tile, building materials, furniture, textiles, interior design, or e-commerce


* Familiarity with Microsoft Office Suite; experience with SalesPad, Magento, or Zendesk is a plus


* Strong communication, active listening, and problem-solving skills


* Ability to balance client satisfaction with company priorities


* A positive attitude and a passion for helping people

Why You'll Love It Here

We don't just care about your work—we care about you .

Here's what we offer:


* $20-$24/hour based on experience and location


* Medical, Dental, and Vision Insurance


* 401(k) with 4% Company Match


* Telehealth & Disability Insurance


* Life Insurance


* Flexible Spending Account (FSA)


* Paid Time Off and Personal Days


* Free Daily Lunch


* Employee Assistance Program

We're Better Together

At Soho Studio LLC/TileBar, we're committed to building a diverse, inclusive, and supportive workplace.

We believe that great ideas come from everywhere, and we welcome applicants from all walks of life.

We're proud to be an Equal Opportunity Employer.
Ready to Join the TileBar Team?

If you're a proactive problem-solver who thrives in a fast-paced, customer-focused environment, we'd love to hear f...