Rental Specialist I

PRIMARY FUNCTION:

This position provides major inside rental equipment activities ensuring customers ' satisfaction and performing some administrative operational responsibilities.

ESSENTIAL DUTIES:

I.

Customer Service - Percent Of Time Spent = 6 0 %



* Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes agreements .



* Meets and talks with customers to discuss, negotiate and close rental fleet sales that are within established guidelines.



* Provides rental customers' price quotes and equipment availability and delivery schedule information.



* Resolves customer's rental complaints and problems to the best customer satisfaction level possible.



* Daily monitors equipment rental schedule and immediately contacts customer with any schedule updates, modifications or delivery problems.



* Assists with telephone collection of past due rental payments.



* Call on rental customers once a month while traveling with Machine or Product Support Sales Representatives.

II.

Administrative - Percent Of Time Spent = 3 0%

A.

Equipment /Inventory



* Maintains current inventory usage records and ensures accurate and timely billing .



* Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair.

etc.



* Informs sales and rental representatives of rental fleet inventory, activity and rates.

B.

Bookkeeping/Invoicing



* Expedites customer credit applications and sets up accounts with the Credit Department in a timely manner .



* Verifies logs, codes and processes billing /invoices.



* Occasionally types of correspondence , memos, quotes, records, reports, etc.



* Maintains rental files (i.e.

Rental contracts, certificates of insurance, etc.) and periodically purges and prepares them for storage.



* Invoices rental, leases, and long term rentals .

Verifies accuracy of each invoice prior to mailing copy to customer.



* Inputs demos, loaner units, and equipment transfers on computer .



* Prepares daily rental inventory updates.



* Deletes sold lift trucks from PM schedule .



* Works with customers on invoice questions or concerns.



* Works with Accounting Department with invoice inquiries on cash application .



* Issues credit when needed on invoices.



* Prepares monthly rental utilization report .



* Assist service managers with accounts in opening and closing work orders related to rental equipment.



* Checks and files exception reports .

Resolves discrepancies (work orders still open and rental billings completed).



* Performs assorted clerical duties such as mail distribution, copying, faxing, and answering telephones, filing and typing miscellaneous labels and envelopes.

III.

Training/Cross Selling - Percent Of Time Spent = 10%



* Learns the entire Industrial Divisional product lines.



* Learns the gene...