Supervisor, Revenue Cycle Performance Trainer

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:
Full time

Department:
Patient Accounts

All Locations:
151 Orleans Street

Position Summary:
The Revenue Cycle Performance and Training Supervisor is responsible for leading and training PFS revenue cycle performance initiatives while building and maintaining performance driven patient-centric revenue cycle training model.

The role will encompass department and organizational end user skill enhancement and training focused on NeighborHealth, vendor, Microsoft and healthcare industry software or portals, revenue cycle policies and procedures, productivity protocols, and payer policies and regulations.

Develops course outline, objectives, proficiency testing and class materials in conjunction with the PFS leadership team.

Assists in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications.

The trainer may act as a liaison between identified end-user and software vendors to resolve problems related to the assigned applications.

Essential duties & Responsibilities:

DELIVERS CLASSROOM, END-USER, AND SMALL GROUP TRAINING.


* Leverage a variety of onsite and virtual presentation approaches.


* Deliver high quality stand-up sessions as an instructor/facilitator.


* Present the information in an orderly, easy-to-follow, and clear manner based on adult learning principles.


* Facilitate skill building exercises in a fun, non-threatening manner.  Involve trainees in the learning process.


* Obtain assistance or offer to follow-up with trainees if an answer to a question is not known or requires further research.


* Pace the class appropriately to the trainees.


* Encourage trainees to provide feedback via course evaluation forms.


* Arrive in time to make all the necessary preparations before the class begins.


* Update the course script as needed.

DEVELOPS TRAINING MATERIALS.


* Creates and designs and maintains training materials.


* Develops course outlines


* Defines objectives of course.
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