Executive Director - Client Onboarding Director

Are you ready to lead a dynamic team at the forefront of client onboarding for Treasury and Banking services? Join us and make a direct impact on how clients experience our Commercial Banking platform.

This is your opportunity to drive innovation, shape strategy, and foster a culture of excellence in a global organization committed to growth and transformation.

As a Client Onboarding Director within JPMorgan Chase, you will lead and inspire senior managers who oversee the onboarding process for new and existing clients.

You will collaborate with internal partners, sales leadership, and senior management to deliver a seamless onboarding experience.

Together, we create a client-centric culture, champion process improvements, and support the development of our team.

You will help us set the standard for excellence in client onboarding and drive meaningful change across the organization.

Job Responsibilities:


* Define and drive the strategic direction of the onboarding business


* Deliver results while balancing business growth with risk and control considerations


* Foster innovation by integrating industry trends and best practices into team strategies


* Build and nurture relationships that promote a client-centric culture


* Coordinate initiatives and processes to support business plans and deliver firm-wide objectives


* Communicate effectively to challenge assumptions and improve operating models


* Partner across functions to influence shared goals through trust and collaboration


* Develop and expand team capabilities through integrated performance management and compensation processes


* Promote an inclusive work environment that demonstrates the firm's values


* Maintain a robust risk and control environment, ensuring strong controls and compliance


* Identify, escalate, and remediate risk and control issues proactively

Required Qualifications, Capabilities, and Skills:


* Bachelor's degree or 10+ years of management and client-facing experience


* Proven leadership skills, with experience coaching and mentoring teams


* Demonstrated ability to manage conflict and mobilize resources in a team environment


* Excellent verbal and written communication skills


* Strong presentation and negotiation abilities


* Track record of executing strategic initiatives as a change agent


* Experience in risk management and program quality assurance


* Ability to build and maintain strong relationships with internal partners

Preferred Qualifications, Capabilities, and Skills:


* Experience with Commercial Bank or Treasury Services products


* Background in Healthcare, Government, Not-for-Profit, or other professional services industries


* MBA degree


* Knowledge of the Risk and Control Self-Assessment (RCSA) framework

Why Join Us?

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal gro...