Temporary Coordinator - CRC Training & Development

The Team:

The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience.

As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.

The Opportunity:

As the Temporary Coordinator - CRC Training & Development, you will be responsible for supporting the organizing and delivery of a wide range of curricula to support the success and long-term development of CRC team members.

Your primary mission will be to support the CRC Training Specialist with onboarding, training and coaching of CRC team members.

Typical training topics include Hermès service standards, product expertise, and CRC systems, with the goal of enhancing the overall client experience.

Through classroom and virtual facilitation, coaching relationships, team meeting workshops, and the development of training resources, in this role you will serve as the bridge that unites CRC team members with the knowledge and skills needed for them to succeed.

The ideal candidate is a community builder, who enjoys learning and is passionate about developing others.

This role is based in the E59 New York, NY Corporate Office.

This role reports directly to the Director of Client Relations with dotted line functional reporting to Specialist - Client Relations Center Training & Development.

About the Role:


* Assist in implementing and designing instructionally-sound trainings that consistently raise the level of performance and engagement of CRC employees.


* Support the coordination and delivery of successful onboarding for new hires.

Facilitate portions of CRC onboarding curriculum, systems trainings, service standards, and product knowledge story-telling.


* Partner with the CRC Training Specialist to assess learning progress and identify performance-based training opportunities.


* Update and maintain training documentation as directed.


* Lead and support small-group sessions and create engaging workshops on relevant topics.

Shadow CRC team to reinforce key training topics.


* Support additional projects as needed such as preparing weekly and/or monthly recaps of training initiatives, successes and opportunities.


* Track, report, and evaluate training programs for participation; make recommendations for new solutions and to improve existing offerings.


* Support with delivery of important announcements through verbal and written communication including via Teams, email and weekly newsletter.


* All other duties assigned by supervisor(s)

Supervisory Responsibility:


* NO

Budget Responsibility:


* NO

Decision Making Responsibility:


* NO

About You:


* Previous experience in training and development through a junior-level role, internship, or other relevant cap...