Pharmacy Operations Lead - Express Scripts

As a Pharmacy Operations Lead Representative y ou will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately.

Serve as a resource to supervisor and back up to Senior Technicians and team members.

Schedule: Sunday - Wednesday; 5:00 AM - 3:30 PM

What you'll do:


* Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.


* Serve as the first line resource for questions/issues from team and shipping clerks, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.


* Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.


* Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.


* Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material


* Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.

Other duties as assigned.

What you need to do the job:


* High School diploma or equivalent experience


* Three + years of relevant working experience


* Experience in a pharmacy dispensing setting is a plus


* Pharmacy Technician license / certification / registration as required by state law


* General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred


* Knowledge of standard concepts, practices, and procedures within a fast-paced fulfillment environment


* Strong attention to detail with good organizational skills


* Good verbal and written communication skills


* Willingness to work a flexible schedule to accommodate heavy work volumes


* Ability to stand for extended periods of time


* Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions


* Ability to lift up to 40 lbs.


* Experience operating a forklift and pallet jack is a plus


* Experience with carrier closing is a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, ...