Vice President, Product Delivery - Wires and International Payments

Chase is seeking a highly effective and innovative Product Manager to support the end-to-end Wires customer experience and digital vs non-digital project execution.

This role will serve as the strategic and execution lead for Wires user experience and communication strategy.

You should be highly organized, self-motivated, and experienced in product delivery and technical execution, including a history of supporting successful product releases and leading digital transformation at scale.

You should have a heart for designing frictionless, user-centric products, be process and controls oriented, and be capable of managing product features from conception to implementation.

Experience engaging stakeholder across other lines of business and functions as well as external vendors is highly valued.

Job responsibilities



* Lead the Wires omni-channel customer experience, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows.


* Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy.


* Drive the development and implementation of Trust & Security capabilities within the Wires ecosystem, including secure authentication, risk mitigation controls, and fraud prevention features.


* Collaborate with stakeholders across business, technology, and third party vendors on vision and strategic pillars required to deliver new products and solutions.


* Refine and iterate features based on business objectives, customer research, focused dynamics, analytics as well as manage, order and refine product backlog items to optimize value delivery.


* Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap.


* Provide input on the product's business metrics, including OKRs, and ensure alignment with both customer needs and business goals.


* Manage internal risk and compliance review processes to support launch and ensure a strong control environment.


* Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.

Required qualifications, capabilities, and skills



* Bachelor's degree


* 5+ years product development experience


* 3+ years of people management experience


* Proven track record of managing the end-to-end product development lifecycle (PDLC)


* Strong ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management


* Experience working with Agile methodologies and tools

Preferred qualifications, capabilities, and skills



* Master's degree in product related fields


* Financial Services experience and deep knowledge of digital payments and experience in leading large scale of digital implementation


* Demonst...