Project Delivery Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Digital Utilities team you will work across teams to optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities


* Leads end-to-end project delivery processes including dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Develops comprehensive project plans, including timelines, milestones, resource/team allocations to ensure successful project delivery


* Maintains comprehensive project documentation including reports, presentation and records to ensure transparency and accountability


* Communicates project scope, risks, issues and deliverables and general readiness across stakeholders - from executive to working teams

Required, qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment processes and strategies


* Experience leaving cross-functional teams and managing complex programs


* Understanding of PMLC, SDLC and Agile project management methodologies


* Proficiency in Confluence/JIRA/MS Project/Excel

Preferred qualifications, capabilities, and skills


* Proficient knowledge of the product development life cycle, design, and data analytics

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eli...