Senior Director of Quality & Customer Value

Location: Lewisville, TX (Dallas-Fort Worth, TX)

Reports to: Senior Vice President, Operations & Transformation

Scope: 8 U.S.

Manufacturing Facilities

The Senior Director of Quality & Customer Value leads the enterprise-wide quality strategy across eight U.S.

manufacturing plants.

This role ensures that every process, product, and customer interaction reflects Overhead Door Corporation's commitment to excellence.

The leader will design and deploy a standardized Quality Management System (QMS), integrate supplier and customer feedback into the OHD Lean Operating System, and drive measurable improvement in defect reduction, cost of quality, and customer satisfaction.

This position requires a hands-on, data-driven leader who can elevate plant-level performance through systems, metrics, and disciplined problem-solving - while serving as the enterprise advocate for the Voice of the Customer.Bachelor's degree in engineering, Quality, or related discipline (master's preferred).
- 10+ years of progressive experience in manufacturing quality, with 5+ years of multi-site or enterprise leadership.
- Proven success leading large-scale quality transformations.
- Six Sigma Black Belt or equivalent certification preferred.
- Strong command of QMS, SPC, and advanced data analytics.
- Demonstrated ability to partner cross-functionally with Operations, Engineering, and Supply Chain.
- Experience in building products or industrial manufacturing preferred.
- Willingness to travel up to 50% across U.S.

manufacturing locations.Bachelor's degree in engineering, Quality, or related discipline (master's preferred).
- 10+ years of progressive experience in manufacturing quality, with 5+ years of multi-site or enterprise leadership.
- Proven success leading large-scale quality transformations.
- Six Sigma Black Belt or equivalent certification preferred.
- Strong command of QMS, SPC, and advanced data analytics.
- Demonstrated ability to partner cross-functionally with Operations, Engineering, and Supply Chain.
- Experience in building products or industrial manufacturing preferred.
- Willingness to travel up to 50% across U.S.

manufacturing locations.Quality System Leadership

- Develop and implement standardized enterprise QMS aligned to external and company standards.
- Integrate quality processes into the OHD Lean Operating System to strengthen standard work and continuous improvement.
- Ensure consistent application of root cause analysis, CAPA (Corrective & Preventative Action) and statistical process control (SPC) across all sites.
- Lead readiness and compliance with external audits and certifications.

Customer Value & Voice of the Customer

- Build a closed-loop system linking customer feedback, warranty data, and field performance directly to manufacturing improvement plans.
- Partner with Sales and Customer Care to analyze customer complaints, identify recurring issues, and lead structured problem-solving.
- Champion customer satisfaction metrics (e.g., N...